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Customer care
Help, when you need it.
Questions about your order, fit or grounding footwear? Start with a quick answer or speak with the MOOL care team.
We aim to reply within 1–2 business days
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Choose a common question for a clear, immediate answer, or contact our team when you need a person.
Help library
Answers, without the wait.
Which grounding shoe is right for me?
Start with where you plan to wear the footwear and the fit you prefer. Compare each product’s materials, sole and intended use, or send our team a message for personal guidance.
How does grounding work?
Grounding is a wellness practice centered on contact with conductive natural surfaces. MOOL footwear uses a copper pathway intended to support that contact in suitable conditions. It is not a medical device.
How do I choose my size?
Choose a fit that gives your toes room to spread while keeping the heel secure. Check the size guidance on the product page and contact us if you are between sizes.
How long does shipping take?
Available delivery estimates are shown during checkout. Timing depends on your location, order processing and the delivery service.
How do returns and exchanges work?
Review the current return policy linked in the footer for eligibility and timing. Keep footwear unworn, clean and in its original packaging until you are confident about the fit.
How should I care for my footwear?
Wipe gently with a damp cloth and air dry away from direct heat. Keep the copper contact clean and follow any material-specific instructions shown on the product page.
What does the copper contact do?
Copper is naturally conductive. The integrated contact is designed to create a pathway between the foot and suitable natural ground. Surface and environmental conditions affect conductivity.
Where can I get help with an order?
Use the contact form below with your order number and purchasing email. Please never send payment-card details through email or WhatsApp.